PRIVACY POLICY

At Renew Balance Massage & Wellness ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt into our marketing communications, visit our website, or use our wellness services.

By providing your mobile number, you agree to receive text messages from Renew Balance Massage & Wellness. [Marketing]. Reply STOP to cancel

1. Information We Collect

To provide you with updates, promotions, and scheduling reminders, we may collect the following personal information directly from you:

Identity Data: First name and last name.
Contact Data: Email address and mobile phone number.
Preferences: Your stated interests in specific wellness services or therapies (e.g., massage therapy, red light therapy).

2. How We Use Your Information

We use the information we collect to manage your client profile and deliver targeted marketing communications, including:

Email Marketing: Sending newsletters, special offers, operational updates, and promotional material about our wellness services.
SMS Marketing: Sending text message alerts regarding limited-time discounts, wellness tips, or marketing promotions. (Note: Separate appointment reminders are considered operational, but promotional alerts fall under marketing).

3. Compliance & Consent Standards

A. SMS Marketing (TCPA & CTIA Compliance)

We strictly adhere to the Telephone Consumer Protection Act (TCPA).

Explicit Consent: We will never send you promotional text messages unless you have explicitly opted in via a digital or physical sign-up form, checkbox, or keyword. Consent to receive marketing texts is entirely voluntary and is never a condition of purchasing any goods or services from us.
Carrier Charges: Standard message and data rates applied by your mobile carrier may apply to any text messages we send or that you receive.
Message Frequency: The frequency of text messages varies depending on your interactions with us, but typically does not exceed [e.g., 4] messages per month.

B. Email Marketing (CAN-SPAM & GDPR Compliance)

We strictly adhere to the CAN-SPAM Act and applicable international data laws.

We will never use false or misleading header information or deceptive subject lines.
Every marketing email we send will clearly identify that it is an advertisement or promotion and will include our physical business address.

4. How to Opt-Out (Your Control)

You have the absolute right to stop receiving marketing communications from us at any time.

To Stop SMS Messages: Reply "STOP" to any text message you receive from us. Once you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt back in.
To Stop Marketing Emails: Click the "Unsubscribe" link located at the bottom of any marketing email we send you, or reply directly requesting removal.
Direct Contact: You can also opt-out of either platform by contacting us directly at renewbalancemw@gmail.com or 817-760-1914.

5. Third-Party Sharing & Service Providers

We do not sell, rent, or lease your personal contact information to third parties for their independent marketing purposes.

We only share your information with trusted third-party service providers (such as email delivery platforms or SMS text gateways) to execute our own marketing campaigns on our behalf. These providers are contractually obligated to maintain the confidentiality of your data and are prohibited from using your personal information for any other purpose.

6. Data Security

We implement reasonable and appropriate physical, technical, and administrative security measures to protect your personal information from unauthorized access, loss, or misuse. However, please be aware that no method of electronic transmission over the internet or mobile networks is 100% secure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. We will notify you of any material changes by updating the "Last Updated" date at the top of this page.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Renew Balance Massage & Wellness

5334 N. Tarrant Pkwy, Fort Worth, TX, 76244

Email Address: renewbalancemw@gmail.com

Phone Number: 817-760-1914